> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getbonde.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rewards programs

> Create automated store credit reward programs for your customers.

Rewards programs automatically issue store credit to customers when they take specific actions.

## Creating a reward program

<Steps>
  <Step title="Navigate to programs">
    Go to **Rewards > Programs** in the Bonde app.
  </Step>

  <Step title="Create program">
    Click **Create Program**.
  </Step>

  <Step title="Configure">
    Enter a name for the program (e.g., "5% Back on Orders") and configure the trigger, reward amount, and options.
  </Step>

  <Step title="Save">
    Click **Save**. New programs are created in **Draft** status. When you're ready, change the status to **Active** to start issuing rewards.
  </Step>
</Steps>

***

## Trigger events

Choose what action triggers the reward:

| Trigger                          | Description                                                   |
| -------------------------------- | ------------------------------------------------------------- |
| **Order processed**              | Reward customers when they complete any order                 |
| **Order contains product**       | Reward when they purchase specific products                   |
| **Order contains collection**    | Reward when they purchase from specific collections           |
| **Subscription order processed** | Reward each time their subscription renews                    |
| **Subscription created**         | Reward when they start a new subscription                     |
| **Subscription milestone**       | Reward at subscription anniversaries (e.g., 6 months, 1 year) |
| **Customer reactivated**         | Reward customers who return after inactivity                  |

***

## Reward amount

Configure how much store credit to issue:

| Type             | Description                                                          |
| ---------------- | -------------------------------------------------------------------- |
| **Fixed amount** | Issue a specific dollar amount (e.g., \$5.00 credit per order)       |
| **Percentage**   | Issue a percentage of the order value (e.g., 5% back on every order) |

***

## Expiration settings

Control how long customers have to use their rewards:

| Option            | Description                                                    |
| ----------------- | -------------------------------------------------------------- |
| **Store default** | Uses your default expiration setting from Rewards > Settings   |
| **Custom period** | Set a specific number of days until expiration (e.g., 90 days) |
| **Never expire**  | Store credit never expires                                     |

<Tip>
  Setting an expiration encourages customers to return and use their credit.
</Tip>

***

## Caps and limits

Prevent excessive reward payouts with a per-program cap that limits how much credit a customer can earn from this specific program within a time period.

Example: A cap of $50 per month means a customer can't earn more than $50 from this program in any calendar month.

**Cap period options**:

* Daily
* Weekly
* Monthly
* Yearly
* Lifetime

Caps are partial, not all-or-nothing. If a customer has $3 left of a $10 monthly cap, their next reward from that program is \$3 rather than being skipped.

***

## Combining rewards

When more than one program applies to the same order, the **This rule stacks** option in each program's setup decides how they combine:

* **Off (exclusive)**: The default. If several exclusive programs apply to one order, the customer earns only the single program worth the most to them. Use this for tiered rates—with "10% over $100" and "15% over $200" both off, a \$200 order earns 15%, not both.
* **On (stacks)**: The program's credit is always added on top of whatever else the customer earns. Use this for independent add-ons, like a product-specific bonus.

<Tip>
  Leave tiered programs unstacked so customers get your best single rate. Turn on stacking only for extra bonuses you want to add on top.
</Tip>

***

## Program status

| Status       | Description                                               |
| ------------ | --------------------------------------------------------- |
| **Draft**    | Program is being configured. No rewards are issued        |
| **Active**   | Program is live and issuing rewards                       |
| **Paused**   | Program is temporarily stopped. No new rewards issued     |
| **Archived** | Program is retired. Keeps history but won't issue rewards |

***

## Examples

### Basic loyalty: 5% back on orders

* **Trigger**: Order Processed
* **Reward**: Percentage - 5%
* **Expiration**: 90 days
* **Cap**: \$50 per month

### New subscriber bonus

* **Trigger**: Subscription Created
* **Reward**: Fixed Amount - \$10.00
* **Expiration**: 60 days
* **Cap**: Lifetime cap of \$10 (one-time reward)

### Collection promotion

* **Trigger**: Order Contains Collection (select "New Arrivals")
* **Reward**: Fixed Amount - \$5.00
* **Expiration**: 30 days
* **Cap**: \$20 per month

### Subscription loyalty

* **Trigger**: Subscription Milestone
* **Reward**: Fixed Amount - \$20.00
* **Expiration**: Never Expire
* **Cap**: None

***

## Global settings

Configure shop-wide reward settings in **Rewards > Settings**:

* **Default expiration**: How long rewards last if a program uses "Store Default"
* **Expiration reminders**: Email customers before their credit expires