> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getbonde.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer portal

> Install the customer accounts extension so customers can manage their subscriptions.

The customer accounts extension lets customers view their active subscriptions, skip deliveries, and pause or cancel their subscriptions. It integrates with Shopify's new customer accounts.

## Installation

<Steps>
  <Step title="Open checkout customization">
    Go to **Settings > Checkout** in your Shopify admin and click **Customize**.
  </Step>

  <Step title="Add the extension">
    Under the Apps tab, add **Bonde: Customer Subscriptions**.

    This is a full page extension that displays customer subscriptions and allows them to manage their subscriptions.
  </Step>

  <Step title="Add navigation link">
    To add a link to the subscriptions page in customer accounts:

    1. While still in the customizer, click the tab in the top middle and select a customer accounts page (e.g., "Order Status")
    2. Click on the header section in the left sidebar
    3. Click the pencil icon next to the active menu
    4. Add a new link for "Subscriptions" and point it to the subscriptions page you added
  </Step>
</Steps>

## Customer capabilities

Once installed, customers can:

| Action                  | Description                                          |
| ----------------------- | ---------------------------------------------------- |
| **View subscriptions**  | See all active, paused, and cancelled subscriptions  |
| **Skip delivery**       | Skip the next delivery without cancelling            |
| **Swap products**       | Change the product to a different variant or product |
| **Change frequency**    | Adjust how often they receive deliveries             |
| **Pause subscription**  | Temporarily stop deliveries                          |
| **Resume subscription** | Reactivate a paused subscription                     |
| **Update payment**      | Update their card on file                            |
| **Cancel subscription** | End the subscription permanently                     |

## Reducing churn

These self-service features help reduce churn by giving customers alternatives to cancelling:

* **Skip instead of cancel**: A customer going on vacation can skip a delivery
* **Swap instead of cancel**: A customer tired of one flavor can switch to another
* **Pause instead of cancel**: A customer with too much product can pause until they catch up
* **Frequency change instead of cancel**: A customer receiving too much can switch to a longer interval