Email types
| When it’s sent | |
|---|---|
| Subscription activation | When a customer first subscribes |
| Upcoming charge | Before a recurring charge (configurable lead time) |
| Charge confirmation | After a successful recurring payment |
| Subscription cancelled | When a subscription is cancelled |
| Card declined | When a payment fails |
| Card expiring | When a saved card is about to expire |
Setup
Domain verification
Verify your sending domain for reliable delivery and branded sender addresses.
Email templates
Customize email content, subject lines, and variables.
Email settings
Navigate to Emails > Settings to configure:- From name: The sender name shown in customer inboxes (e.g., “Acme Store”)
- From email: The sender address (requires a verified domain)
- BCC to store owner: Receive a copy of every customer email
- CC to store owner: Add the store owner as a visible recipient