Email types
| When it’s sent | |
|---|---|
| Subscription activation | When a customer first subscribes |
| Upcoming charge | 5 days before a recurring charge |
| Charge confirmation | After a successful recurring payment |
| Subscription cancelled | When a subscription is cancelled |
| Card declined | When a payment fails |
| Card expiring | When a saved card is about to expire |
Setting up your sending domain
For reliable email delivery, verify a sending domain.Add your domain
Configure DNS records
After adding your domain, you’ll see DNS records to add: SPF Record- Type: TXT
- Name: @ (or your domain)
- Value: Provided in the app
- Type: CNAME
- Name: Provided in the app
- Value: Provided in the app
Verify domain
DNS propagation can take up to 48 hours. If verification fails, wait and try again.
Customizing email templates
Accessing templates
- Go to Settings > Email
- Scroll down to see all email templates
- Click on any template to edit it
Template editor
Each template has:- Subject line: The email subject
- Body content: HTML content of the email
Available variables
Use these variables in templates: Customer variables{{ customer.first_name }}- Customer’s first name{{ customer.email }}- Customer’s email
{{ subscription.next_billing_date }}- Next charge date{{ subscription.status }}- Current status
{{ shop.name }}- Your store name{{ portal_url }}- Link to customer subscription portal
Troubleshooting
Emails going to spam?- Make sure your domain is verified
- Check that SPF and DKIM records are correct
- Verify domain status in Settings > Email
- Check that the template is enabled
- Check spelling of variable names
- Ensure you’re using
{{ }}syntax - Variables are case-sensitive