Installation
Add the extension
Under the Apps tab, add Bonde: Customer Subscriptions.This is a full page extension that displays customer subscriptions and allows them to manage their subscriptions.
Add navigation link
To add a link to the subscriptions page in customer accounts:
- While still in the customizer, click the tab in the top middle and select a customer accounts page (e.g., “Order Status”)
- Click on the header section in the left sidebar
- Click the pencil icon next to the active menu
- Add a new link for “Subscriptions” and point it to the subscriptions page you added
Customer capabilities
Once installed, customers can:| Action | Description |
|---|---|
| View subscriptions | See all active, paused, and cancelled subscriptions |
| Skip delivery | Skip the next delivery without cancelling |
| Swap products | Change the product to a different variant or product |
| Change frequency | Adjust how often they receive deliveries |
| Pause subscription | Temporarily stop deliveries |
| Resume subscription | Reactivate a paused subscription |
| Update payment | Update their card on file |
| Cancel subscription | End the subscription permanently |
Reducing churn
These self-service features help reduce churn by giving customers alternatives to cancelling:- Skip instead of cancel: A customer going on vacation can skip a delivery
- Swap instead of cancel: A customer tired of one flavor can switch to another
- Pause instead of cancel: A customer with too much product can pause until they catch up
- Frequency change instead of cancel: A customer receiving too much can switch to a longer interval