Rewards programs automatically issue store credit to customers when they take specific actions.
Creating a reward program
Navigate to programs
Go to Rewards > Programs in the Bonde app.
Create program
Click Create Program.
Configure
Enter a name for the program (e.g., “5% Back on Orders”) and configure the trigger, reward amount, and options.
Save
Click Save. New programs are created in Draft status. When you’re ready, change the status to Active to start issuing rewards.
Trigger events
Choose what action triggers the reward:
| Trigger | Description |
|---|
| Order processed | Reward customers when they complete any order |
| Order contains product | Reward when they purchase specific products |
| Order contains collection | Reward when they purchase from specific collections |
| Subscription order processed | Reward each time their subscription renews |
| Subscription created | Reward when they start a new subscription |
| Subscription milestone | Reward at subscription anniversaries (e.g., 6 months, 1 year) |
| Customer reactivated | Reward customers who return after inactivity |
Reward amount
Configure how much store credit to issue:
| Type | Description |
|---|
| Fixed amount | Issue a specific dollar amount (e.g., $5.00 credit per order) |
| Percentage | Issue a percentage of the order value (e.g., 5% back on every order) |
Expiration settings
Control how long customers have to use their rewards:
| Option | Description |
|---|
| Store default | Uses your default expiration setting from Rewards > Settings |
| Custom period | Set a specific number of days until expiration (e.g., 90 days) |
| Never expire | Store credit never expires |
Setting an expiration encourages customers to return and use their credit.
Caps and limits
Prevent excessive reward payouts with caps:
Per-program cap: Limit how much credit a customer can earn from this specific program within a time period.
Example: Cap of 50permonthmeansacustomercan′tearnmorethan50 from this program in any calendar month.
Cap period options:
- Daily
- Weekly
- Monthly
- Yearly
- Lifetime
Global caps: In addition to per-program caps, you can set a global cap in Rewards > Settings that applies across all programs.
Program status
| Status | Description |
|---|
| Draft | Program is being configured. No rewards are issued |
| Active | Program is live and issuing rewards |
| Paused | Program is temporarily stopped. No new rewards issued |
| Archived | Program is retired. Keeps history but won’t issue rewards |
Examples
Basic loyalty: 5% back on orders
- Trigger: Order Processed
- Reward: Percentage - 5%
- Expiration: 90 days
- Cap: $50 per month
New subscriber bonus
- Trigger: Subscription Created
- Reward: Fixed Amount - $10.00
- Expiration: 60 days
- Cap: Lifetime cap of $10 (one-time reward)
- Trigger: Order Contains Collection (select “New Arrivals”)
- Reward: Fixed Amount - $5.00
- Expiration: 30 days
- Cap: $20 per month
Subscription loyalty
- Trigger: Subscription Milestone
- Reward: Fixed Amount - $20.00
- Expiration: Never Expire
- Cap: None
Global settings
Configure shop-wide reward settings in Rewards > Settings:
- Default expiration: How long rewards last if a program uses “Store Default”
- Global cap: Maximum credit any customer can earn across all programs
- Expiration reminders: Email customers before their credit expires
