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Bonde provides tools for managing subscription contracts from the admin side.

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Viewing contracts

Navigate to Subscriptions > Contracts in the Bonde app to see all subscription contracts. The list view shows:
  • Customer name and email
  • Subscription status (Active, Paused, Cancelled)
  • Products subscribed to
  • Delivery frequency
  • Next billing date
Use the search bar to find contracts by customer name, email, or contract ID.

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Contract details

Click on any contract to view full details: Customer information
  • Name and email
  • Shipping address
  • Payment method on file
Subscription details
  • Products, variants, and quantities
  • Price per delivery
  • Billing/delivery frequency
  • Next billing date
  • Subscription start date
Order history
  • Recent orders created from this subscription
  • Order status and fulfillment details
Activity log
  • Timeline of all changes to the subscription
  • Shows who initiated each change (admin or customer)

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Admin actions

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Swap products

Replace a product in the subscription with a different variant or product. Useful when:
  • A product is discontinued
  • Customer requests a different flavor/size/color
  • Upgrading or downgrading a customer
1

Open the contract

Go to Subscriptions > Contracts and click on the contract.
2

Swap the product

Click Swap Product next to the item.
3

Select replacement

Select the new product/variant and optionally adjust the price.
4

Confirm

Confirm the swap. The change takes effect on the next billing cycle.

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Adjust billing date

Change when the next billing will occur to accommodate customer schedules or resolve timing issues.
1

Open the contract

Go to Subscriptions > Contracts and click on the contract.
2

Adjust the date

Click Adjust Billing Date and select the new date.
3

Confirm

Confirm the change. The date must be in the future. After the adjusted date, billing continues on the regular schedule.

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Change delivery frequency

Modify how often the customer receives their subscription.
1

Open the contract

Go to Subscriptions > Contracts and click on the contract.
2

Change frequency

Click Change Frequency and select the new interval (weekly, monthly, etc.).
3

Confirm

Confirm the change.

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Pause a subscription

Temporarily stop billing and deliveries without cancelling. When you pause a subscription:
  • Status changes from Active to Paused
  • Billing stops immediately
  • No orders are created while paused
  • The subscription can be resumed at any time

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Resume a subscription

Reactivate a paused subscription. When you resume:
  • Status changes from Paused to Active
  • Next billing date is recalculated from the resume date
  • Billing resumes on the regular schedule

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Cancel a subscription

Permanently end a subscription. This cannot be undone. When you cancel:
  • Status changes to Cancelled
  • Billing stops immediately
  • No future orders will be created
  • The contract is closed
If a customer wants to subscribe again, they’ll need to create a new subscription from the product page.

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Viewing customers

Navigate to Subscriptions > Customers to see all customers with subscriptions. Click on a customer to see all their subscription contracts in one place.

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Skip options

To configure which skip durations are available to customers:
  1. Go to Subscriptions > Settings
  2. Under “Skip Options”, configure the available durations
  3. Skip options are matched to billing intervals (e.g., monthly subscriptions get monthly skip options)