Editing templates
Template variables
Use these variables in your subject lines and body content. Variables are replaced with real values when the email is sent.Customer variables
| Variable | Description | Example |
|---|---|---|
{{ customer.first_name }} | Customer’s first name | ”Sarah” |
{{ customer.email }} | Customer’s email address | ”sarah@example.com” |
Subscription variables
| Variable | Description | Example |
|---|---|---|
{{ subscription.next_billing_date }} | Next charge date | ”January 15, 2026” |
{{ subscription.status }} | Current status | ”Active” |
Shop variables
| Variable | Description | Example |
|---|---|---|
{{ shop.name }} | Your store name | ”Acme Store” |
{{ portal_url }} | Link to subscription management portal | Full URL |
Sending test emails
After editing a template, click Send Test to receive a preview at your store owner email address. Test emails use placeholder values for variables so you can check formatting and layout.Tips
- Keep subject lines short and clear — customers should know what the email is about at a glance
- Include
{{ portal_url }}in charge-related emails so customers can easily manage their subscription - Use
{{ customer.first_name }}in the greeting for a personal touch - Test every template after editing to make sure variables render correctly