Email templates

Each email type has a customizable template with a subject line, body content, and dynamic variables that are filled in automatically for each recipient.

Editing templates

Navigate to email templates

In the Bonde app, go to Emails to see all available templates.

Select a template

Click on any template to open the editor.

Edit and save

Update the subject line and body content, then click Save.

Template variables

Use these variables in your subject lines and body content. Variables are replaced with real values when the email is sent.

Customer variables

Variable	Description	Example
`{{ customer.first_name }}`	Customer's first name	"Sarah"
`{{ customer.email }}`	Customer's email address	"sarah@example.com"

Subscription variables

Variable	Description	Example
`{{ subscription.next_billing_date }}`	Next charge date	"January 15, 2026"
`{{ subscription.status }}`	Current status	"Active"

Shop variables

Variable	Description	Example
`{{ shop.name }}`	Your store name	"Acme Store"
`{{ portal_url }}`	Link to subscription management portal	Full URL

Sending test emails

After editing a template, click Send Test to receive a preview at your store owner email address. Test emails use placeholder values for variables so you can check formatting and layout.

Tips

Keep subject lines short and clear — customers should know what the email is about at a glance
Include {{ portal_url }} in charge-related emails so customers can easily manage their subscription
Use {{ customer.first_name }} in the greeting for a personal touch
Test every template after editing to make sure variables render correctly